FAQs

FAQ’S

Shipping & Delivery

1) How do I contact jettie-james Boutique?

You can reach out to us at customerservice@jettiejamesBoutique.com.

2) How can I track my item(s)?

Once you place an order with us and that order is shipped, you will receive an email with a tracking number. Please note that you may receive more than one tracking number depending on how many items you purchased on our website. 

3) How long does shipping take?
Shipping may take anywhere between 3-7 working days, depending on your location. 

4) Why is my package missing some items?
Since we work with multiple warehouses, some items may be shipped in different packages, and therefore all of your items may not arrive all at the same time.

5) Who delivers my item(s)?
Your items will be delivered via USPS, UPS or Fedex.

6) Where do you ship from?
We currently ship from our warehouse in Tuscaloosa, Alabama in the United States. We try to get your items to you as fast as possible!

7) Can I change my address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.